Terms of Service

Last updated: March 5, 2026

Overview

This website is operated by VL.HK. In this website, "we" and "our" refer to VL.HK. VL.HK provides you (the user) with this website and all its information, tools, and services, provided that you accept all the terms, conditions, policies, and statements set forth herein.

By accessing this website and/or purchasing any goods from us, you represent our use of our "Services" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any other terms, conditions, and policies mentioned herein and/or provided via hyperlinks. These Terms of Service apply to all users of this website, including but not limited to visitors, suppliers, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using this website. By accessing or using any part of this website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access this website or use any services.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that enables us to sell our products and services to you.

Article 1 - Online Store Terms and Conditions

• By agreeing to these Terms of Service, you represent that you have reached the legal age of majority in your state or province.
• You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws (including but not limited to copyright laws) in your jurisdiction when using this service.
• You must not spread any worms, malware, or any destructive code.
• Violation of any of these terms will result in immediate termination of your service.

Article 2 - General Terms

We reserve the right to refuse to provide services to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transmitted in an unencrypted manner and may involve (a) transmission over various networks; and (b) modifications to comply with the technical requirements of the networks or devices connected. Credit card information is always encrypted during network transmission.

You agree not to copy, reproduce, sell, resell, or use any part of this Service without our express written permission.

Article 3 — Accuracy, completeness, and timeliness of information

We are not responsible for any inaccuracy, incompleteness, or untimeliness of the information provided on this website. The information on this website is for general reference only and should not be used as the sole basis for decision-making. You assume all risk in relying on the information on this website.

This website may contain some historical information. Historical information is not necessarily up-to-date and is for your reference only. We reserve the right to modify the content of this website at any time, but we have no obligation to update any information on the website.

Article 4 — Modification of Services and Prices

Prices of our products are subject to change without notice. We reserve the right to modify or terminate the Service (or any part or content thereof) at any time without notice. We assume no responsibility to you or any third party for any modification, price change, suspension or termination of the Service.

Article 5 — Products or Services

Some products or services may be available only online through the website. These products or services are limited in quantity and can only be returned or exchanged according to our return policy.

We have made every effort to ensure that the colors and images of the products displayed in our stores are as accurate as possible. However, we cannot guarantee that any colors displayed on your computer monitor will be accurate.

We reserve the right (but not the obligation) to restrict the sale of our products or services to any individual, geographic region, or jurisdiction. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue the sale of any product at any time.

We do not guarantee that the quality of any products, services, information or other materials you purchase or receive will meet your expectations, nor do we guarantee that any errors in the service will be corrected.

Article 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel the quantity of purchases per person, per household, or per order at our sole discretion. If we change or cancel an order, we may attempt to contact you using the email address and/or billing address/phone number you provided when placing the order.

You agree to provide up-to-date, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you if necessary.

For more details, please see our return policy .

Article 7 - Optional Tools

We may provide you with access to third-party tools, but we neither monitor nor control these tools. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any accreditation. We are not liable for any liability arising out of or related to your use of optional third-party tools.

Article 8 - Third-Party Links

Third-party links on this website may redirect you to third-party websites unrelated to us. We are not responsible for reviewing or evaluating the accuracy of this content, nor do we assume any liability for any third-party materials or websites. We are not liable for any damages or losses arising from the purchase or use of goods, services, resources, or content related to any third-party website. Please carefully read and understand the policies and terms of any third party before making any transaction.

Article 9 — User comments, feedback, and other submissions

If you submit certain content at our request (such as entries for competitions), or submit ideas, suggestions, proposals, plans or other materials (collectively, "Comments") without our request, you agree that we may edit, copy, publish, distribute, translate and use any Comments you submit to us at any time without restriction. We have no obligation to (1) keep any Comments confidential; (2) pay any Comments for any Comments; or (3) respond to any Comments.

You agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, moral rights, or other personal or proprietary rights. You are solely responsible for any comments you post and their accuracy.

Article 10 — Personal Information

The personal information you submit through this store is subject to our privacy policy .

Article 11 — Errors, inaccuracies and omissions

Occasionally, our website or services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions at any time, as well as to change or update information or cancel orders, without prior notice (including after you have submitted your order).

Article 12 — Prohibited Uses

Except as otherwise prohibited in the Terms of Service, you may not use this website or its content for the following purposes: (a) any unlawful purpose; (b) to incite others to commit or participate in any unlawful activity; (c) to violate any international, federal, provincial, or state statute, rule, law, or local regulation; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, insult, abuse, harm, defame, disparage, intimidate, or discriminate against others on the basis of sex, sexual orientation, religion, race, color, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to send spam, phishing, or online fraud; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this service. We reserve the right to terminate your use of this service if you violate any prohibited use.

Article 13 — Disclaimer and Limitation of Liability

We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure or error-free.

You expressly agree that you assume all risks arising from your use of or inability to use this Service. This Service and all products and services provided to you through this Service are provided "as is" and "as available" without any representations, warranties or conditions of any kind, express or implied.

Under no circumstances shall VL.HK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or damage of any kind, direct, indirect, incidental, punitive, special or consequential, including but not limited to loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any similar damages, even if advised of their possibility.

Article 14—Compensation

You agree to indemnify, hold harmless, and hold harmless VL.HK and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any and all claims or demands (including reasonable attorneys' fees) brought by any third party as a result of your breach of these Terms of Service or your violation of any law or third-party rights.

Article 15—Divisibility

If any provision of these Terms of Service is held to be illegal, invalid, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed separate from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Article 16—Termination

Obligations and liabilities incurred by either party prior to the termination date shall remain in effect upon termination of this Agreement. These Terms of Service shall remain in effect from the effective date until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or cease using our website.

If we unilaterally determine that you have failed to comply with any term or provision of these Terms of Service, we may terminate this Agreement at any time without prior notice, and you shall still be liable for all amounts due up to and including the termination date.

Article 17—Full Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules we publish on this website or in connection with the Service, constitute the entire agreement and understanding between you and us, superseding any prior or concurrent oral or written agreements between you and us.

Article 18 — Governing Law

These Terms of Service and any separate agreements between us and you to provide services thereunder shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Article 19—Changes to the Terms of Service

You can view the latest version of the Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion, and we will notify you by posting the updates and changes on the website. It is your responsibility to check our website periodically for changes.

Article 20 — Customs duties, taxes and other fees

Your order will be shipped from a country outside the destination country, and we are not responsible for any customs duties or taxes applicable to your order. We do not charge Value Added Tax (VAT) or Goods and Services Tax (GST). Any costs incurred during or after the shipment, such as customs duties, taxes, VAT, or GST, are the responsibility of the customer.

Article 21 - Contact Information

For questions regarding the Terms of Service, please email hello@VL.HK