Shipping policy
After we receive your order, we will process it as promptly as reasonably possible. Because each item is made to order, the average fulfillment time is 3–7 business days (excluding engraving).
If your order includes engraving, the estimated fulfillment time is 7–14 business days. Production timelines may be extended due to public holidays and other operational constraints.
Priority Processing
If you select Priority Processing as your shipping option, your order will be prioritized within our production queue so that it is created earlier than non-priority orders. Priority Processing does not necessarily shorten the transit time once the package is shipped. Priority Processing primarily affects the engraving/production stage. In some cases, your item may be dispatched within 24 hours after it is ready to ship.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number. Please note that tracking updates may take time to appear in the carrier’s system.
Estimated Delivery Date
Any estimated arrival date shown on each item’s product page is provided for information purposes only and is not a guaranteed delivery commitment. Delivery may be affected by carrier performance, customs processing, and other factors beyond our control.
Changes After Ordering
If you entered an incorrect shipping address during checkout or the customization process, we may be able to make changes only if your order has not been shipped. Requests made after dispatch cannot be guaranteed to be successful.
Customs, Duties, and Taxes (International Orders)
For destinations outside the US, UK, Australia, and Norway, your order may be shipped from a location outside the recipient’s country.
You are solely responsible for any customs duties, import taxes, VAT, GST, tariffs, and other import-related fees that may be assessed by the destination country or collected by the carrier during shipment and/or customs clearance. We do not pay, collect, or reimburse such charges, and we are not responsible for any delays caused by customs processing or reassessment of charges.
We also do not collect VAT or GST on international shipments.