FAQ

Moissanite is made primarily ofsilicon carbideand is known for itshigh refractive indexand radiant “fire” (sparkle).
Our pieces are crafted withmoissanite + recycled 925 sterling silver, bringing standout brilliance with daily-wear comfort and better value.

Yes—moissanite is highly durable and is known for excellent scratch resistance (nearly as hard as diamonds).
For daily wear, our pieces are crafted withmoissanite + recycled 925 sterling silverfor lasting brilliance and everyday comfort.

Yes—our pieces come with a beautiful gift box and premium packaging, ready to give.

Our jewelry is made to order. If you don’t need engraving, it typically takes3–7 daysto prepare.
If engraving is required, your order will be delivered within7–14 days(production may be extended during public holidays).
Need engraving? Contact us—engraving is available for up to 12 characters (letters, numbers, and symbols). Emojis can’t be engraved.

We proudly manufacture all our jewelry, and Our loose diamonds come straight from our factory through direct manufacturing, including partnerships with other manufacturers.

We are a group of direct manufacturers, there are no middlemen between us, so that we can offer you the best prices. We are confident that no diamond or jewelry retailer can compete with our quality and low prices.

Yes. Every piece comes with a GRA Jewelry Appraisal Certificate.

We can also arrange an additional purity/clarity certificate for your order. Please let us know before placing your order—we’ll share the cost upon request.

Our jewelry is made to order. If you don’t need engraving, it typically takes3–7 daysto prepare.
If engraving is required, your order will be delivered within7–14 days(production may be extended during public holidays).here.

Absolutely—once your jewelry arrives, feel free to try it on and see how it looks. We’re confident you’ll love it.

If for any reason you’re not satisfied, you can take advantage of our money-back guarantee and return your order within 30 days.

We offer two engraving styles: Normal and Cursive Writing. If you have a specific font or style in mind, please contact us.

Yes—we can help keep it a surprise. Please add a note in the “order notes” section and we’ll arrange discreet packaging.

Yes, you can check the status of your order by contacting our support team. Once your order is ready to ship, you will receive an email with a tracking number. You can use this number to monitor your shipment, so please ensure you provide a valid email address at the time of order placement.

We ship orders using expedited methods through DHL or FedEx, which typically take 3 to 7 days. Please note that shipments to APO or FPO addresses will take longer.

We will ship to the address provided at the time of your order. If you need to change the shipping address before your order has been shipped, please contact our support team. Once your order is on its way, we cannot alter the shipping address.

Absolutely—once your jewelry arrives, feel free to try it on and see how it looks. We’re confident you’ll love it.

If for any reason you’re not satisfied, you can take advantage of our money-back guarantee and return your order within 30 days.

If you are from the United States you don’t need to pay any customs duties/fees.Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Please check your government website for the same. If you are from Europe, Please note that you might need to pay the broker fees.

PS: Please be aware that we cannot guarantee making lower invoice.

LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

In such a scenario, we will be claiming the shipment, and once found, a diamond/product will be shipped back to you within 4 to 6 weeks. You must be patient and cooperate with us to achieve the best results.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

During checkout, your payment information is securely processed by Stripe. We can’t access sensitive payment data such as your card number.

You will be provided a unique link/QR Code to be able to pay with Bitcoin or Ethereum or USDT or Crypto.

In such a scenario, we will be claiming the shipment. Once it’s found, a diamond/product will be shipped back to you within 4–6 weeks. Please be patient and cooperate with us so we can achieve the best results.

If you have any questions, please contact our Customer Happiness Team and we’ll be happy to assist.